Refund & Cancellation Policy
Last updated: May 2026
Service cancellations
You may cancel a scheduled doctor or nurse visit at no charge if cancelled at least 4 hours before the appointment. Cancellations within 4 hours may attract a visit fee.
Long-term care packages
Monthly packages can be discontinued with 48 hours notice. Refunds are pro-rated for unused service days, less any non-refundable onboarding or setup charges.
Equipment rental
Security deposits are fully refunded within 7 working days once equipment is returned in working condition. Damage or missing accessories may be deducted from the deposit.
Diagnostics
Sample-collection charges are non-refundable once the phlebotomist has been dispatched. Tests cancelled before dispatch are fully refundable.
How to request a refund
Write to care@careglobal.in or call +91 98216 29786. Approved refunds are processed to the original payment method within 7–10 working days.